Complaints Process

We are committed to providing a high-quality legal service to all our clients and when something goes wrong, we want to know.  Our aim is that every complaint will result in satisfactory resolution for our client and in the improvement of our standard of service.

What to do if we cannot resolve your complaint

We are committed to providing a high-quality legal service to all our clients and when something goes wrong we want to know. Our aim is that every complaint will result in satisfactory resolution for our client and in the improvement of our standard of service.

  • If you are unhappy about any aspect of our service, please initially raise the issue with the fee earner.
  • If your concerns are not addressed to your satisfaction, or if you prefer not to raise them with the fee earner, or if you regard them as serious, please contact our complaints director, Mr Mohammad Mulla. You will be provided with a copy of our complaints’ procedure. On receipt of your complaint, we have 8 weeks to provide our final written response.
  • If we are unable to resolve your complaint, you have the right to complain to the Legal Ombudsman at PO Box 6806 Wolverhampton WV1 9WJ; telephone 0300 555 0333; enquiries@legalombudsman.org.uk. The office of the Legal Ombudsman expects complaints to be made to it within one year of the date of the act or omission about which you are concerned or within one year of your reasonably realising there was a cause for complaint. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
  • You may also have a right to object to our bill by applying to the court for assessment under Part III of the Solicitors Act 1974. If all or part of the bill remains unpaid, we may be entitled to charge interest.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman.

If you would like more information about the Legal Ombudsman, please contact them.


Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behavior. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

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    Contact Us!

    For more information of our complaint process please contact us

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    Visit Office:

    Suite 203 , Business First Centre, Davyfield Road, Blackburn, BB1 2QY

    Make a Call:

    01254 40 40 55

    Write a Message:

    info@mandslawltd.co.uk