Complaints Process

We are committed to providing a high-quality legal service to all our clients and when something goes wrong we want to know. Our aim is that every complaint will result in satisfactory resolution for our client and in the improvement of our standard of service.

• If you are unhappy about any aspect of our service, please initially raise the issue with the fee earner.
• If your concerns are not addressed to your satisfaction, or if you prefer not to raise them with the fee earner, or if you regard them as serious, please contact our complaints director, Mr Mohammad Mulla. You will be provided with a copy of our complaints’ procedure. On receipt of your complaint, we have 8 weeks to provide our final written response.
• If we are unable to resolve your complaint, you have the right to complain to the Legal Ombudsman at PO Box 6806 Wolverhampton WV1 9WJ; telephone 0300 555 0333; enquiries@legalombudsman.org.uk. The office of the Legal Ombudsman expects complaints to be made to it within one year of the date of the act or omission about which you are concerned or within one year of your reasonably realising there was a cause for complaint. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
• You may also have a right to object to our bill by applying to the court for assessment under Part III of the Solicitors Act 1974. If all or part of the bill remains unpaid, we may be entitled to charge interest.